At our store, we are committed to providing high-quality products. If you receive a damaged or defective product, you can take advantage of our return policy according to the following conditions:
First: Reporting Conditions
The damaged product must be reported within 24 hours of receipt.
Clear photos or a video showing the damage must be sent via the store's official communication channels.
The product must be in its original, unused condition, with the packaging and invoice.
Second: Compensation Mechanism
If a manufacturing defect or shipping damage is confirmed:
The product will be replaced with a new one at no additional charge.
Or a full refund will be issued, according to the customer's preference.
The store will cover shipping costs if the error or damage is proven.
Third: Cases Not Covered by Returns
Used or opened products (especially perfumes and incense) unless there is a clear defect.
Damage resulting from misuse.
Minor color variations due to lighting or display screen differences.
Fourth: Order Processing Time
Return or exchange requests are processed within 3-7 business days from the date of receiving the returned product.
